Robotic Process Automation (RPA) helps to apply specific technologies that can automate mundane, routine, and standardised tasks, creating higher productivity and value with less investment.
One of the most frequently asked questions is, which process would benefit from the use of RPA?
It is a computer program or ‘software bot’ that can capture and interpret applications for processes that involve manipulating data, carrying out transactions, triggering responses, and interacting with other digital systems within the domain.
Robotic Process Automation examples can be quoted to banking and financial sectors where it is most frequently used due to the high frequency of transactions and significant benefits that can be achieved quickly.
The incremental improvement in the manual processing hotspots directly correlates with the size of the benefits of automation. The RPA platform provides your company with the scalability it needs to operate, execute, and maintain at the top of its competition.
List of the 10 Robotic Process Automation Examples
Many businesses need automation to reduce the amount of time spent on routine manual operations. The robotic automation process enables them to use RPA tools to finish all of this time-consuming, repetitive work to increase customer satisfaction.
As a result, RPA accounts for many impressive results in various industries of today’s world. Let’s take a clear look into the processes that would benefit from the use of RPA.
1. Call Centre Operations
Many consumer requests that call centres to get handled by RPA technology and agents can be given access to typical customer problems and solutions via a dashboard.
When a problem is escalated to a human customer care agent, RPA can help compile all the client data onto a single screen so that the agent can access all the data they require from various systems to deliver exceptional service.
Know more: Top Customer Service Tools
2. Data Entry
In order to have the datasets available for newer systems, employees are frequently necessary to extract pertinent information from legacy systems.
This manual process can be supported by RPA and finished without introducing human error. An RPA solution may read paper forms that need to be converted to digital ones, enter the data, and free up human workers for other tasks.
3. Claims Administration
RPA is used for input and process claims in the healthcare and insurance industries. Compared to people, RPA tools can accomplish this more quickly and accurately. The technology can also spot non-compliant exceptions to prevent further payments that are not necessary.
4. Onboarding Employees
RPA offers the ideal way to guarantee that every new hire is onboarded in accordance with the defined procedure and that they are given all the information necessary to abide by business policies.
5. Help Desk
RPA can lessen the effort of the human help desk by handling simple, repeated issues as the initial point of contact for user technical concerns and these simple yet time-consuming level-one technical support issues. The human IT team will also be able to avoid problems with the help of routine diagnostic tests of a company’s computer systems carried out by bots.
6. Support the Sales Processes
Any sales division will tell you that administrative duties like updating the Customer Relationship Management (CRM) system, adding the client to the billing system and entering data into sales metrics and monitoring systems take up time that could be spent developing connections. Each of these tasks can be made more efficient via robotic process automation.
Data is how marketing experts monitor the effectiveness of their campaigns. But gathering this information might be quite tiresome. RPA software can expedite the procedure and offer more thorough reports on developing campaigns, content, and other things.
RPA is capable of data analysis and report generation, from social media monitoring to performance tracking.
8. Credit Card Applications
Most credit card applications are now processed behind the scenes by bots. This is one of the widely known Robotic Process Automation examples.
They can be programmed to efficiently handle every step in the procedure, from collecting data and paperwork to doing credit and background checks to ultimately determining whether the applicant deserves credit and issuing the real card.
9. Scheduling Systems
RPA technology can improve online patient appointment booking for medical appointments. Bots can collect all patient information, including insurance details, appointment requests, location preferences, and more to make scheduling appointments more effective.
10. Expense Management
The majority of businesses demand that employees fill out expense reports with information about the company, data, and amounts that an RPA bot can automatically extract from submitted receipts.
11. Payroll Processing
One of the most vital and time-consuming processes in every business is payroll processing. Because accuracy is crucial to avoiding severe IRS penalties, manually updating payroll systems is difficult and could be expensive. Businesses have turned to automation to reduce error rates and wasted time due to the high risk and time-consuming nature of manually updating records.
By using RPA, any payroll updates that are sent to customers through email are handled by the RPA bot, which then enters them into the SAP system automatically. The RPA system was operational in a matter of weeks and automated 90% of the labour previously required to handle these requests.
12. Data from Multiple Websites
You want to obtain the best price, whether you’re seeking to travel or buy a car. RPA technology can help you do that by scraping data from websites, comparing it, and offering you the best deal. This is one of the best Robotic Process Automation examples from the day-to-day life of a commoner.
What Kind of Tasks can be Automated?
In our everyday lives, there are many tasks that would undoubtedly be better handled by automation than by a bored human being who might even make mistakes.
Automating repetitive tasks will benefit a company in many ways. The company’s most important asset, and one that it constantly needs more of, is automation. One of the major advantages of automation is the freeing up of time.
Tools that automate routine daily tasks free up more time for difficult or creative work. More time for team members, improved workflow, more output, and dependability result in lower expenses. Automation should operate where highly skilled workers are not required. It also benefits a company with zero human errors, enhanced productivity and increased workflow.
The majority of jobs that are accessible to automation are rule-based, which means that they go in a logical order of “if A, then B, else C”. This sort of low-level decision-making can be established by a person and assigned to a machine if you know the process won’t change.
Companies across the world use an average of 80 Software as a Service (SaaS) applications. Consider all the things you perform daily and how many involve automatically synchronising or moving data between several programmes.
For instance, you can construct a no-code workflow to allow your CRM and database to connect with one another when you need to sync data between the two.
Performing repetitive tasks for a long time will lead to the loss of productive hours at work. For example, in order to create reports, data from various sources (such as Google Analytics, BigQuery, Salesforce, and Postgres) had to be combined.
Custom metrics had to be calculated and the results sent to management or clients. This takes an ample amount of time in a day, which leads to the loss of increased productive hours at the end of a month or a year. These tasks should be automated for effective results and to save time for increased production.
Join the RPA Training in Chennai to learn the art of automating tasks effectively to build a bright future in the IT industry. The growing technology is finding ways to combine automation with Artificial Intelligence (AI), increasing the demand for automation thrice than in the current period.