127 new devices connect to the internet every second. This shows how much technology has become an integral part of life.
From smartphones to laptops, we take our devices with us wherever we go. And while they make life easier and more convenient in many ways, they also create many problems for IT departments.
As a result, managed services have become increasingly popular. Companies have begun outsourcing their IT needs to third-party providers. Providers who can handle both traditional IT support and cloud solutions.
While there are many benefits to managed services that make them worth considering, here are the top amazing benefits you may not know about:
Benefits Of Managed Services
Any managed service provider worth their salt will ensure that your company uses the best IT solutions available. They’ll also have the skills to integrate these solutions within your infrastructure so that things run smoothly.
Outsourced services providers have an array of resources at their disposal. They, therefore, have access to a variety of tools and applications. With these tools, they can speed up the process of resolving issues and maintaining optimal performance.
The best managed services will also allow you and the employees to concentrate on their core competencies. This will free up time that can be used for other important tasks, like generating more leads. Or research to develop new products and services that could boost revenue.
Your employees no longer have to worry about IT issues, as these are handled by a managed services provider. Your employees can devote more time and energy to other pressing matters. As a result, they’ll be able to work faster and more efficiently, which will increase productivity levels across the board.
When productivity levels are on the rise, you’ll see a corresponding increase in profitability.
Better Customer Satisfaction
As a business owner, you’ll know how important it is to deliver excellent service.
The same goes for your customers. They want nothing but the best. With managed services in place, you can ensure that your company meets and exceeds customer expectations. And that’s by solving their problems quickly.
You’ve heard the saying, “the first impression is the last impression.” This works both ways. If customers aren’t happy with the way an experience begins, they will not be happy with the rest of their interaction.
On top of giving bad impressions, IT issues also cause interruptions in work activities. Managing these issues on-site isn’t always easy, either. Many things can go wrong while working on a system.
For example, employees may have to stop their work and waste time waiting for IT staff to resolve issues. Some of them may even have to deal with frustrated customers affected by the glitches. All these instances can cause significant losses in productivity and customer satisfaction.
That’s why outsourcing services is a great way to ensure that you deliver outstanding service every time. This will result in better brand recognition, more business leads, and increased revenue.
More Control Over Your Data
With managed services in place, you’ll be able to rest easier at night, knowing that your data is safe. You’ll also have full control over it and will be able to access any information when necessary.
IT issues can put both customer and business data at risk. And it could be someone accidentally deleting vital records or hackers gaining access. Many threats are lurking out there, waiting for a crack in your system.
With an external managed service provider handling this part of your operation, you can ensure that they do things the right way. They know cybersecurity measures and will safeguard your systems against potential attacks.
They’ll also monitor and detect any suspicious activity and protect your network from malware and other cyber threats.
Data breaches can be very costly to your business. They’ll expose you to customer lawsuits or regulatory penalties.
To best avoid them, ensure that your managed services provider takes the necessary measures to protect your network. Make sure the MSPs keep up with the latest developments in cybersecurity so your company won’t be exposed to any security risks.
Technology Infrastructure Monitoring and Protection
As businesses rely more on cloud-based solutions, they are exposing themselves to security risks. Malware can infiltrate secure networks, and cybercriminals can steal sensitive data.
This is where managed services providers come in handy. They know how to protect your business against these threats.
Managed services providers subscribe to anti-malware programs that scan software for vulnerabilities. These apps also watch out for suspicious activity, which could signal a threat.
Managed service providers actively check your network systems. So they can detect any attempts on time and take the necessary steps to cut the damage.
By using managed services, you’ll receive regular security updates and patches. This will make sure that your IT systems are running at the best levels of security. And as a result, it cut the chances of a breach or any form of data loss.
Your data security levels will be rock-solid with a managed service company. This will give you peace of mind, which most business owners can’t afford to do without.
Access Latest Technology
With a managed service provider handling your IT management tasks, you can focus on growing your business.
Most IT departments are stretched too thin and don’t have the human resources to keep up with current technology trends. If they want to upgrade or replace systems, it only adds more work for them. And that’s because they’ll have to familiarize themselves with the new setup first.
Managed services providers take care of this problem by staying abreast of the latest advances in technology. They’ll study which types of software and hardware best meet their client’s needs. You can enjoy the benefits of any upgrades without having to worry about complexity or train staff members on how to use them.
You’ll also get access to advanced software solutions that will help your business run more efficiently. You can rely on your managed services provider to figure out what solutions are best for you.
Managed IT services providers also keep up with the latest developments in cloud computing. They’ll know which cloud-based services meet your needs and how to integrate them into your current setup. So, you won’t experience disruption of service or loss of critical information.
This way, you no longer have to worry if the software you’re using is still compatible with the hardware on your network. They’ll make sure everything works together seamlessly.
Enhanced Customer Service
Customer service is a key component of your business. Providing stellar customer support can help you stay ahead of the competition and generate more revenue.
But if your current IT department is stretched too thin, they might not have enough time to devote to robust customer service programs. So you may be missing out on opportunities for obtaining new customers or increasing client retention.
Managed services providers are experts at providing top-notch customer support services. They will strive to impress your clients every step of the way during their interactions with your company.
They’ll also set up self-service portals. These will help customers can access FAQs about products or accounts. As a result, customers won’t have to call and wait on hold all day long.
Managed services will make sure that you have a comprehensive online knowledge base. This will make it easy for clients to get answers without having to contact you directly. And they’ll provide 24/7 phone support so that customers can reach someone outside regular business hours.
When you partner with a managed services provider, they’ll install your contact center solutions. So you’ll be able to offer multiple channels of communication like email and live chat. You can even add text message notifications or social media customer care options at the same time.
They’ll also enable companies to merge customer care information into one centralized database. So they don’t have to worry about keeping tabs on call logs or email correspondence in different locations.
Managed services provide many cost benefits to business owners.
For example, they’ll handle all the hardware and software throughout your company. This will end the need for you to buy these solutions separately when it comes time for upgrades. Also, you won’t have to pay employees to manage and maintain them because managed services providers take care of everything.
Managed services will also save you money by upgrading systems without delays. Transitions from one technology solution to another will be seamless. There won’t be a lapse in service.
By outsourcing some IT functions, such as security management, you’ll also save money. They’ll keep an eye on your network to make sure it’s always running smoothly. So, they can let you know if there are any issues or potential problems before they impact users.
You might also be able to cut costs by partnering with an MSP that has a data center in your area. That’s because the proximity can help to reduce lag time for transferring data. And this can decrease costs related to high-speed Internet access, too.
Business Continuity Planning Services
Companies have different priorities and goals. But they all want to ensure that their businesses are always up and running.
Managed IT services will help companies avoid disaster by implementing continuity planning in a variety of ways.
For example, they’ll install backup systems for every aspect of your business operations. That includes communications, data storage, and servers. And they’ll establish disaster recovery processes so that you’re prepared to deal with any emergency.
They’ll also provide disaster avoidance solutions like fire suppression equipment and high-security locks on server rooms. This is to keep environmental hazards away from the most sensitive information stored on your network.
You might not realize how vulnerable you are until something goes wrong. To prevent downtime and potential damage to your business, ensure you’re prepared with proper continuity solutions.
Ensure Compliance With Regulations and Standards
IT consulting companies can also help your business stay compliant with regulations like HIPAA, SOX, PCI DSS, and more. In some cases, they’ll be able to do this better than if you hired an employee that handles IT support internally.
When working with a managed service provider, you won’t have to worry about missing deadlines or making sure the right standards are met. Additionally, they’re already familiar with all of the applicable legislation around technology management. Thus, they make things easier for you when having ongoing conversations with auditors.
So your company could potentially save money on fines and fees associated with penalties related to non-compliance, too.
Reduced Downtime and Better Service Performance
Managed services providers will make it easy for you to focus on other tasks with their service-level agreements (SLAs).
For example, SLAs can guarantee that customers won’t experience any outages related to hardware or software. Before they make upgrades, they will carry out backup procedures in case anything goes wrong.
Additionally, as your IT provider is already familiar with your network and servers, they’ll be able to improve performance, too. They have direct access so they can identify any problems and resolve them quickly. So this can reduce overall downtime while ensuring 100% uptime for business operations.
Get Managed Services and Grow Your Business
Managed services can give you a wide range of benefits. So it’s well worth the investment, especially if your business is growing and becoming more complex. And this becomes even more crucial as regulations get stricter and technology changes faster.
We hope this article has been of benefit, and we thank you for taking the time to read it. Check out the others we have on this site.